Contact/FAQ's

Frequently Asked Questions

All Questions & Answers Based On Our Personalized No Pull Dog Harness. 

For Return Instructions Click Here 

When will my order ship? Each order typically ships within 1 week after purchase.

What is the estimated delivery time (USA)? Orders delivering in the United States will take 1-3 weeks following purchase. 

What is the estimated delivery time (International)? Orders delivering outside the United States will take 2-4 weeks following purchase. 

Why are our delivery times so long? Our delivery times for our dog harnesses are this long because they are personalized products which take much more time to make.

Where are our products shipped from? Our products ship from many different facilities, your order will ship from the facility closest to your location.

Do we offer exchanges/returns? Yes, we offer exchanges or refunds on returns for all products, but only with reasonable cause. Reasonable causes include: defective product, incorrect customization, or incorrect size/color.

How do you put on the harness? See the video below:

If your question or concern was not answered in the FAQ section above you can contact our customer service team below.

Contact Information

Contact Us Via Email: contact@petswag.com

Our Team Usually Responds To All Request Within 72 Hours.
(May Be Longer Due To Covid-19 & Being Understaffed)
(Available Monday - Friday)
  
Physical Address: 33 Cady Hill Boulevard, Saratoga Springs, NY